- AltunakarDesk
- For business
Remote support and management for your business
Support your employees and customers remotely with your own team, or leave the upkeep of your computers entirely to Altunakar's technical team. Both ways use the same program and the same security infrastructure.
Provide remote support with your own team
A multi-user subscription for your IT team or service company. The people you support pay nothing; they simply download and open the program.
User management
Add or remove users by e-mail address on the My account page; each user can use the plan on up to two of their computers.
Concurrent connections
Each user opens one connection at a time: 3 concurrent connections in the Team plan, 10 in the Enterprise plan.
Unattended access
Connect to computers with a permanent password even when nobody is in front of them; carry out maintenance and updates outside working hours.
Mass deployment
A silent installation package (.msi) lets your IT administrator deploy to many computers in one go.
Phone support
Phone support on weekdays 09:00–18:00 in the Team and Enterprise plans; priority support queue in the Enterprise plan.
Flexible payment
Monthly or yearly payment, an e-archive invoice for every sale. 1-month free trial; no card details required.
Leave the upkeep of your computers to Altunakar
Our technical team accesses the computers of our business customers with a maintenance contract via AltunakarDesk. After you report a fault, we respond quickly and log every connection with person, date and duration. The entire process, from installation to maintenance, is managed by our technical team.
- 1
Installation
Our team installs AltunakarDesk for you; for large numbers of computers, your IT administrator receives a silent installation package (.msi).
- 2
Approved access
Unattended access is enabled only on the computers you specify.
- 3
Fast response
Following your support request, our technician connects, appears on your screen as a verified Altunakar technician, and the connection is logged.
All your computers under your organization's name
Your computers are registered under your organisation's name in our technical team's shared address book. Whichever of our technicians handles your request, the right computer is reached quickly.
- Search by organization and personInstant search by organization and employee name; variations in Turkish characters are handled automatically.
- Live statusThe online status of your computers is monitored in real time.
- Encrypted storageUnattended access passwords are stored on our servers encrypted with AES-256-GCM.
Highlights of our business service
Verified technician
If the person connecting is an Altunakar technician, your employee's screen shows “Altunakar technician (verified)”; otherwise, a clear warning is displayed.
Connection logs
Which technician connected to which computer, when and for how long is logged and reported to you on request.
Out-of-hours maintenance
On computers with unattended access, updates and maintenance can be carried out outside working hours without disrupting your employees' work.
Uninterrupted maintenance
When a task requires a restart, the connection resumes automatically; if needed, the user session can be switched to reach the sign-in screen.
Privacy mode
During sensitive tasks, the remote screen is blacked out so that nothing is visible in the office (Windows).
Mass deployment
A silent installation package (.msi) lets your IT administrator deploy to many computers in one go.
Altunakar technical team
Altunakar technicians submit team account requests via this link. Accounts are opened after administrator approval, and signing in requires a verification code in addition to the password.
Contact us for a business quote
Tell us how many users and computers you have; we will work out the right plan or maintenance arrangement with you.